Refund policy

Hey there! Thank you so much for shopping with us. We want you to love everything you purchase, but we completely understand that sometimes things don't go exactly as planned. If you need to make a return, we are here to help make the process as smooth and friendly as possible!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Are you eligible for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to start your return:

To start a return, the easiest and fastest way is to use our online self-service portal! Just click the "Start a Return" link located at the bottom of our website and follow the simple prompts.

If you prefer or run into any trouble, you can always contact us directly at our friendly support email: help@ustacoachingshop.com.

Please note that returns will need to be sent to our fulfillment address below:

ShipMonk NV 6710 E. North Belt Rd. Las Vegas, NV 89165 United States

If your return is accepted, our system or support team will send you a return shipping label, as well as clear instructions on how and where to send your package. Items sent back to us without first requesting a return via our portal or email will unfortunately not be accepted.

You can always contact us for any return questions at help@ustacoachingshop.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you right away!

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us right away at help@ustacoachingshop.com so we can track it down for you!