Refund policy

Refund Policy

Thank you so much for shopping with us. We want you to love everything you purchase, but we completely understand that sometimes things don't go exactly as planned. If you need to make a return, we are here to help make the process as smooth as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Are you eligible for a return?

To be eligible for a return, your item must be in the same condition in which you received it, tried on, with tags still attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to start your return:

To start a return, the easiest and fastest way is to use our online self-service portal. Just click the "Returns" link located at the bottom of our website and follow the simple prompts.

If you prefer or run into any trouble, you can always contact us directly via email at: help@ustacoachingshop.com

Returns Process

If your requested return meets the criteria set forth above, we will send you a return shipping label, as well as clear instructions on how and where to send your package. Items sent back to us without first requesting a return via our portal or email, or which are requested but denied, will not be accepted, no refund will be issued for them, and they may not be sent back to you. 

Please note that returns will need to be sent to our designated third-party fulfillment center. Information on return shipping will be provided upon receipt of your request to process a return through the Site. 

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you right away if needed. 

Exceptions / Non-Returnable Items

Certain types of items (e.g. perishable goods, custom products such as special orders or personalized items, or hazardous materials) are not eligible for return. Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards are final sale items and no refunds will be issued for them.

Exchanges

We do not accept exchanges at this time. Please request a refund for any return-eligible item you wish to return and make a separate purchase for and new items you wish to purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved based on the criteria set forth above. If approved, we will refund your original payment method within 10 business days. 

You can always contact us for any return questions at help@ustacoachingshop.com.