SHIPPING POLICY

Thank you for visiting and shopping with us! This store is proudly operated by Bald Eagle Merchandising in conjunction with USTA. The following terms and conditions constitute our official Shipping Policy.

Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will reach out to you immediately via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated dynamically and displayed clearly at checkout based on your delivery address and selected shipping speed. Delivery delays can occasionally occur depending on carrier capacity and external transit conditions.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) as soon as your order has shipped. The tracking number will typically become active and scannable within 24 hours of generation.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order during transit. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, local taxes, customs duties, etc.).

Damages and Lost Packages

If you received your order damaged, or if it has been lost in transit, please save all physical packaging materials and damaged goods. Contact our support team immediately at help@ustacoachingshop.com so we can promptly file a claim with the carrier and resolve the situation for you.